FAQs

Frequently Asked Questions (FAQs)

Shipping & Delivery

Q: Do you ship internationally? A: Yes! We ship to over 220 countries and territories worldwide, including the USA, Europe, and Oceania, using DHL Express to ensure fast and secure delivery.

Q: How long will it take to receive my order? A: Most orders are delivered within 3-5 business days for the USA and 3-7 business days for other regions after the 1-2 day processing period.

Q: My item is a heavy product. Will it be safe during transit? A: Absolutely. With over 30 years of manufacturing experience, we know how to pack for durability. We use reinforced, double-walled boxes and industrial-grade protective materials to ensure your product arrives in perfect condition.

Q: Can I track my shipment? A: Yes. As soon as your order is dispatched, you will receive an email with a DHL tracking number that allows you to monitor your package every step of the way.

Products & Technical Support

Q: Are your products genuine? A: Yes, you are buying directly from the manufacturer. We are the original producers of the "Oriental" brand and the authorized distributor of "Gmax" products.

Q: Do your gas burners/pumps come with a warranty? A: Yes, all our products come with a 1-year limited warranty covering manufacturing defects. Please refer to our Warranty Terms page for more details.

Q: Can I use your gas stoves in my country? A: Our high-pressure gas stoves are designed for professional and industrial use. Please check the specifications (such as connection types) listed on the product page or contact us to ensure compatibility with your local gas standards.

Orders & Payments

Q: Will I have to pay import duties/taxes? A: Customs policies vary by country. Any import duties, taxes, or fees are the responsibility of the recipient. For US customers, orders under $800 USD are generally duty-free.

Q: Do you offer bulk or wholesale pricing? A: Yes! Since we are the factory, we welcome B2B and bulk inquiries. Please visit our Bulk Purchase page or contact us at ttv.vitoon@gmail.com for a specialized quote.

Q: What if my product arrives damaged? A: Please inspect your package upon arrival. If there is any damage, take photos immediately and contact us within 48 hours so we can assist you with a claim or replacement.